Log In
Sign Up
A growing women’s apparel brand is seeking a Customer Service Representative to join our dynamic team.
The ideal candidate will have exceptional communication skills and a customer-first mindset, with experience managing high volumes of inquiries in a fast-paced environment.
Location: Northridge, CA (Onsite, 5 days a week)
Schedule: Monday-Friday, 8:00 AM – 5:00 PM
Contract Length: 1-2 months
Hourly Rate: $21/hour
Start Date: ASAP
Key Responsibilities
• Manage a high volume of customer emails, ensuring timely and professional responses.
• Respond to social media inquiries, comments, and messages across platforms.
• Handle order processing, returns, and related customer requests.
• Perform administrative tasks such as filing, copying, and data entry.
• Utilize ticketing systems such as HappyFox to track and resolve customer issues efficiently.
• Provide additional support and complete other duties as assigned.
Experience:
• 1-2+ years of customer service experience, preferably in the apparel industry or a similar e-commerce environment.
• Proficiency with Shopify, Instagram, and ticketing platforms like HappyFox or AfterShip.
• Strong organizational skills with a high degree of accuracy and attention to detail.
• Excellent oral and written communication abilities.
• Comfortable using Microsoft Office Suite (Outlook, Word, Excel) and MAC systems.
• Familiarity with order and return workflows, especially in a retail or e-commerce context.
Preferred Qualifications:
• Previous experience in the apparel industry or other customer-facing roles.
APPLY TODAY!
