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Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What Youll Do : – Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. – Reports customer feedback to management. – Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. – Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. – Assures proper invoicing of accounts by verifying computer-generated invoices. – Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/…Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
