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Customer Service Representative
Department: Sales Operations
Employment Type: Full Time
Location: Austin, Texas
Description
Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.
We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 15 times and being named one of Austin’s Top Workplaces for 5 years-achievements made possible by our dedicated employees.
We are on the lookout for a team-oriented Customer Service Representative to join our Sales Operations team. In this role, you’ll work closely with our Sales Support Team to build and strengthen customer relationships, providing best-in-class service at every interaction. A successful Customer Service Representative at Four Hands excels in delivering exceptional service with a pleasant and friendly approach, communicates clearly and effectively, and pays close attention to detail. This role is all about elevating the customer experience and focusing on building long-term relationships that reflect our commitment to excellence.
In This Role
- Provide prompt, accurate, and friendly service to customers via phone and email, addressing inquiries related to products, order status, and order processing while resolving service-related issues
- Utilize internal CRM and ERP systems to log customer interactions, track order details, and monitor service progress, ensuring accurate and up-to-date information
- Build trust and rapport with customers by delivering proactive and tailored support, staying informed about Four Hands products and services, and fostering long-term relationships
- Collaborate with internal teams including Sales Operations, Logistics, Marketing, and Supply Chain to coordinate customer needs and deliver seamless solutions
- Contribute to continuous improvement by identifying process inefficiencies, providing feedback and supporting initiatives to enhance the customer service experience
- Uphold our Core Values and be a valuable member of the Four Hands Team
- Other duties as assigned by Management
The Ideal Person
- 2+ years of customer service experience
- Bachelor’s Degree preferred
- CRM experience preferred
- Proficiency in Microsoft Office, with an emphasis on Outlook and Excel
- Ability to multitask effectively and stay organized in a fast-paced environment
- Exhibit a friendly and helpful manner and be able to work well with others in a team environment
- Excellent organizational skills and attention to detail
- Strong decision-making abilities and the ability to work independently
- A proactive, engaged listener, with the ability to communicate clearly and concisely with diverse audiences
